Privacy Policy

1. Who We Are

BoxHop KC operates boxhopkc.com and provides reusable moving bin rental services in the Kansas City metro area. This Privacy Policy explains what personal information we collect, how we use it, and your choices.

2. Information We Collect

We collect only what is necessary to provide our service:

• Waitlist signups: Name, email address, and optionally your zip code.
• Voucher purchases: Name, email address, selected package, and payment information. Payment details are processed securely by Stripe — we never store your card number.
• Rental bookings: Delivery and pickup addresses, contact information, and rental preferences.
• Usage data: Basic analytics about how visitors use our site (pages visited, referring source). This data is aggregated and not linked to your identity.

3. How We Use Your Information

• To notify waitlist members when BoxHop KC service becomes available in their area.
• To fulfill bin rental orders and coordinate delivery and pickup.
• To process voucher purchases and send order confirmations.
• To send transactional communications related to your rental (reminders, receipts, return confirmation).
• To improve our service based on aggregated usage patterns.

We do not sell your personal information to third parties. We do not use your information for advertising.

4. Payment Processing

All payments are processed by Stripe, a PCI-compliant payment processor. BoxHop KC does not store your credit card information. By completing a purchase, you also agree to Stripe's Privacy Policy.

5. Data Sharing

We share your information only as necessary to operate our service:

• Stripe — for payment processing.
• Transactional email providers — to send order confirmations and service notifications.
• Legal requirements — if required by law, court order, or to protect our rights.

6. Data Retention

We retain your information for as long as needed to provide our services and comply with legal obligations. Waitlist entries are deleted upon your request or when our service launches in your area and you have been notified. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Opt out of marketing communications at any time (note: transactional emails related to active rentals cannot be opted out of).

To exercise any of these rights, contact us at the address below.

8. Cookies

Our website may use essential cookies to maintain session state and basic functionality. We do not use tracking cookies or third-party advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy as our service evolves. Changes will be posted on this page with an updated date. We will notify you by email of any material changes if you are on our waitlist or have an active order.

10. Contact

Privacy questions or data requests: [email protected]